Refund Policy - DoMock

BurnZ (hereinafter "the Company") operates the following refund policy in relation to the use of DoMock (hereinafter "the Service").
This Refund Policy constitutes part of the Terms of Service, and terms defined in the Terms of Service have the same meaning in this policy.

The Company provides a full refund only for the first paid service payment if a refund is requested within 14 days from the payment date.
Refunds are not provided for subscription renewal payments. Since the Company offers a free plan, members can fully experience the service before subscribing to a paid plan.
After 14 days from the first payment or for renewal payments, refunds are not provided. When canceling a subscription, you can continue to use the service until the end of the current billing period.

To request a refund, please contact us at:
- Email: support@domock.dev
Please include the following information in your refund request:
- Email address registered to your account
- Payment confirmation number or transaction ID
- Reason for refund request

Cancellation within 14 days of first payment: If you cancel within 14 days of your first paid subscription payment, you can receive a full refund.
Renewal payments: Refunds are not provided for subscription renewal payments. When you cancel your subscription, you can continue to use the service until the end of the current billing period. No charges will be made from the next billing cycle.
Subscription cancellation can be done at any time from the settings page within the Service. Disabling auto-renewal will prevent charges on the next billing date.

Once a refund request is received, it will be reviewed and processed within 3-5 business days.
If the refund is approved, the refund will be processed to the original payment method. It may take 5-10 business days for the refund amount to be reflected in your account, depending on the payment method.
The result of the refund processing will be notified to your registered email.

More than 14 days have passed since the first payment date
Subscription renewal payments (only first payment is eligible for refund)
Account has been suspended or terminated due to violation of Terms of Service
Evidence of fraud, refund abuse, or other manipulative behavior is found
Refund requests made more than 60 days after the payment date (technical limitation)
Free trial periods or free plans

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.
Paddle provides all customer service inquiries and handles returns. Refund requests are processed according to Paddle's policies and procedures.
Payment information is processed according to Paddle's privacy policy and security standards. For more information, please refer to Paddle's Privacy Policy.